We provide a range of online ground transportation services, including value-added services, through our own websites, emails, and text messages (referred to as "platforms"). This Privacy Notice applies to all personal data collected during the use of our platforms or when contacting us via email or phone.
Sri Lanka Cab Service collects information about you when you use our website, online value-added services (collectively referred to as the "Services"), and during other interactions and communications with us. This Privacy Statement applies to the information collected and used by Sri Lanka Cab Service.
Information We Collect and How We Use It
We collect the information you directly provide to us, such as when you create or modify your account, request on-demand services, contact customer support, or communicate with us in any other way. This information may include your name, email address, phone number, postal address, profile picture, payment method, and any other information you choose to provide.
Information We Collect Through Your Use of Our Services
When you use our Services, we collect information about you in the following general categories:
Location Information: When you use our Services for transportation purposes and make a booking through Sri Lanka Cab Service, we collect precise location data about your trip.
Transaction Information: We collect transaction details related to your use of our Services, including the type of service requested, date and time of service, amount charged, distance traveled, and other relevant transaction details. Additionally, if someone uses your promo code, we may associate your name with that person.
Usage and Preference Information: We collect information about how you and other site visitors interact with our Services, including expressed preferences and chosen settings. In some cases, we use technologies such as cookies, pixel tags, and similar technologies to create and maintain unique identifiers.
Call and SMS Data: Our Services facilitate communications between users and drivers. As part of providing this service, we receive call data, including the date and time of calls or SMS messages, the phone numbers of the parties involved, and the content of SMS messages.
We may use the collected information for the following purposes:
To improve our customer service and respond to your inquiries effectively.
To administer contests, promotions, surveys, or other site features.
To process your transactions efficiently.
To request ratings and reviews of our services.
To follow up on inquiries made via email or phone.
To enhance our website and provide better service to you.
By providing us with your personal information to complete a transaction, verify your credit/debit card, place a booking, or arrange for a booking or refund, you imply your consent for us to collect and use that information solely for the specified purpose. If we require your personal information for any secondary purpose, such as marketing, we will either directly ask for your express consent or provide you with an opportunity to decline.
To safeguard your personal information, we take reasonable precautions and adhere to industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. If you provide us with your credit card information, all transactions are processed through a secure gateway provider and are neither stored nor processed on our servers.
Our site integrates with the PayHere payment gateway. Your data is stored on PayHere's secure server behind a firewall, within their data storage, databases, and the general PayHere application.